O ddiddordeb i bobol sy’n hyfforddi neu dylunio rhyngwynebau, cofnod blog ardderchog:
This past Friday, I went to Westfield Mall in San Francisco to conduct user tests on how people browse the web, and especially how (or if) they use tabs. This was part of a larger investigation some Mozillians are doing to learn about users’ tab behavior.
The mall is a fantastic place to find user test participants, because the range of technical expertise varies widely. Also, the people I encountered tended to be bored out of their minds, impatiently waiting for their partners to shop or friends to meet them. However, rather than completing all 20 tests I was hoping to, I ended up spending three hours testing a man I’ll call Joe.
I find Joe, a 60-year-old hospital cafeteria employee, in the food court looking suitably bored out of his mind. Joe agrees to do a user test, so I begin by asking my standard demographics questions about his experience with the internet. Joe tells me he’a never used a computer, and my eyes light up. It’s very rare in San Francisco to meet a person who’s not used a computer even once, but such people are amazingly useful. It’s a unique opportunity to see what someone who hasn’t been biased by any prior usage reacts. I ask Joe if I could interview him more extensively, and he agrees…